All Episodes
Displaying 81 - 91 of 91 in total
Episode 81 — Build Tickets Asset Records SOPs SLAs and Knowledge Articles That Help Later
This episode explains the support records that help an IT team become more consistent over time. For the A+ exam, you should understand tickets, asset records, standar...
Episode 82 — Apply Change Management With Rollback Plans Risk Review and Acceptance Checkpoints
This episode explains the change management concepts that A+ candidates need to recognize when systems are updated, repaired, replaced, or reconfigured. You will revie...
Episode 83 — Design Backup Strategies Restore Choices Testing Schedules and Rotation Schemes
This episode covers backup planning from the technician’s point of view, with emphasis on whether recovery will actually work when it is needed. For the A+ exam, you s...
Episode 84 — Work Safely With ESD Grounding Lifting Storage and Repair Discipline
This episode explains basic technician safety practices that protect both people and equipment during support work. For the A+ exam, you should understand electrostati...
Episode 85 — Control Dust Heat Humidity Power Problems and Hazardous Disposal Risks
This episode covers environmental and disposal issues that can cause system failures or create safety risks. For the A+ exam, you should understand how dust, heat, hum...
Episode 86 — Protect Privacy Licensing Compliance and Incident Evidence With Professional Care
This episode explains the professional responsibilities that go beyond fixing the immediate technical problem. For the A+ exam, you should understand privacy, licensin...
Episode 87 — Communicate With Customers Professionally Under Pressure Without Sounding Robotic
This episode covers the communication skills that A+ candidates need because technical work still depends on trust, clarity, and professionalism. You will review liste...
Episode 88 — Use Scripting File Types and Automation Safely for Everyday Support Work
This episode introduces scripting and automation concepts that help technicians complete repeated tasks more efficiently while still managing risk. For the A+ exam, yo...
Episode 89 — Choose Remote Access Methods That Solve Support Problems Without New Risk
This episode explains remote access options that technicians use to support systems without being physically present. For the A+ exam, you should understand methods su...
Episode 90 — Use AI Features Responsibly While Protecting Privacy Accuracy and Trust
This is the last episode. This episode explains the AI-related support concepts that A+ candidates should understand as AI features become part of everyday tools, appl...
Welcome to the A+ Audio Course!
Welcome to Certified: The CompTIA A+ Audio Course, a practical audio-first guide for anyone building a real foundation in IT support and preparing for the CompTIA A+ c...